DASH Outage Update - Adjusted Auction Closing Dates

June 1st 2015

Over the weekend, we experienced some technical issues which prevented users from using the site or bidding on our auctions. We have fixed the problem and are using this opportunity to install optimizations to make the site faster for you in the future.

You can visit the DASH Marketplace and start bidding at any time, but do note that you may encounter some slow load times while we finish optimizing the site.

Because of this weekend's downtime, we have decided to reschedule the closing times of all auctions which were originally set to close on Sunday, May 31st and Monday, June 1st. They will now close on Tuesday, June 2nd.

The updated auction closing times are already live on the DASH Marketplace for all affected listings. 

Please email Support@Collector-ModelTrains.com with any further questions.

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  • 2 years, 10 months ago

    Your site crashed again on June 7, 2013. I could not get on to bid again.

    See maestrain's collection
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  • 2 years, 10 months ago

    Another crash on June 7. This cost you some money from me and from what I see others as well. Last time there was a solution, this time none. I guess the site is increasingly unreliable. What is happening? Things were great, now very disappointing.

    See WPotterton's collection
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    • 2 years, 10 months ago

      Hi. This is Bill from the DASH team. We are very sorry for the recent instability. It is obviously a frustrating thing for everyone.

      We are working very hard in making some fundamental improvements which will deliver a better experience for you and be very reliable.

      Thank you to all of our very loyal users, and we apologize for the recent performance of the site. We will post a new DASH Flash about the improvements when we roll them out in the very near future.

      See Bill's collection
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  • 2 years, 10 months ago

    you need new web site maintenance personnel. the site crashes too often and now I can't see pictures of what is up for auction. It's irritating and unless it is rectified I will deal elsewhere.

    See gortman's collection
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  • 2 years, 10 months ago

    Just wanted to let you know that I understand the frustrations with your web site being down. I am sure that there were many, many challenging hours put into getting back up, (only to have it go down again, good ole' Murphy). I think that your site is Fantastic, second to none, and I look forward to the improvements. Patience is Virtue! (I thought that a prerequisite for model railroading was good patience)!

    See Plowboy0958's collection
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  • 2 years, 10 months ago

    now it is 3 weekends in a row it has crashed on Sunday night. I received an email saying my bid had gotten in, when it actually had not and lost the item.

    See kberke5263's collection
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    • 2 years, 10 months ago

      Hello,

      Are auctions being extended because of the outage last night?

      It looks like it is on some 99 cent auctions, but some that were not in the 99 cent auctions are not being extended.

      Very confusing.

      Thanks, Ron.

      See Atlayank's collection
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  • 2 years, 10 months ago

    NOW THAT YOU ARE UP AND RUNNING, HOW DO I GET YOU TO ANSWER QUESTIONS. I POST TEM AND THEY IMMEDIATELLY GO TO LALA LAND.

    See waltervice's collection
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